FAQ

GENERAL BRAND:1-11  SIZING & FIT:12-24  PRODUCT & CARE:25-31 ORDERING&PAYMENT:32-41  PREORDERS&RESTOCKS:42-50  USA SHIPPING:51-59  INTERNATIONAL SHIPPING:60-67

QUICK LINKS: SIZE GUIDE | SHIPPING INFO | RETURNS 

Don't see your question answered below? Reach out to the website chat to talk to our team

General & Brand

1. What is Elle Rebel?

Elle Rebel is an independent alternative fashion brand and design house based in Las Vegas. We create distinctive clothing inspired by vintage glamour, Old Hollywood silhouettes, alternative style and unapologetic self-expression. Our in-house collections are designed with a strong focus on flattering fit, quality construction, comfort and body confidence. 

2. Where is Elle Rebel located?

Elle Rebel is based in Las Vegas, Nevada. Our in-house collections are designed in Las Vegas, and online orders from our in house brand items are shipped from our Las Vegas location. Our partner brands ship from their own warehouses in USA, mainly located in California.

3. Do you have a physical store? 

We have a private Las Vegas showroom where customers can shop in person by appointment. We are not currently open as a traditional walk-in retail store.

4. Can I shop in person?

Yes. Customers can book an appointment to shop at our Las Vegas showroom with assistance from an Elle Rebel team member.

CLICK HERE TO BOOK SHOPPING APPOINTMENT

5. Are appointments required for shopping and order pickup?

Yes. All showroom visits are strictly by appointment, including in-person shopping and local order pickups. Please book your appointment before arriving so a team member is available to assist you.

CLICK HERE TO BOOK PICKUP FOR YOUR ONLINE ORDER

6. How can I contact customer service?

The fastest way to reach us is through the chatbox on our website. Our team is available Monday through Friday from 11:00 a.m. to 7:00 p.m. Pacific Time.

You may also email us at hello@ellerebel.com. Email responses generally take one to two business days. This is the only official service email.

7. What are your customer service hours?

Our regular customer service hours are Monday through Friday from 11:00 a.m. to 7:00 p.m. Pacific Time, excluding holidays.

Questions submitted through our website chatbox may occasionally be answered outside of these hours when a team member is available.

8. Where are Elle Rebel garments designed?

All Elle Rebel in-house garments are designed in Las Vegas. Our team develops each collection with a focus on distinctive design, flattering fit, quality construction and the signature Elle Rebel aesthetic.

9. Where are Elle Rebel garments manufactured?

Our in-house designs are produced by two reputable women’s-wear garment factories in China. We have worked with one of our manufacturing partners since 2016 and the other since 2020.

These are long-standing production relationships, and our manufacturing partners care as deeply about the quality, fit and consistency of our garments as we do. We work closely with them throughout the development and production process to ensure each design meets our standards.

10. Are all products on your website designed by Elle Rebel?

Our Elle Rebel collections, including our collaborative collections, are designed and released under the Elle Rebel label.

We also carry a carefully selected assortment of products from partnered brands that complement the Elle Rebel aesthetic, including Weasel Wear, Witchwood and Dafna Beauty. The brand responsible for each product will be identified on its product page under the vendor label. Parter brand items will ship from their warehouses and may differ in processing time.

11. Do you offer wholesale?

Yes. Elle Rebel is available for wholesale to qualifying retailers. Businesses interested in carrying our collections can visit our wholesale page or contact us for additional information or head to our Faire Direct Page

Sizing & Fit: Click Here For Guide

12. What sizes do you carry?

Most Elle Rebel garments are available in sizes XS through 3X. Available sizes may vary by product or partnered brand.

13. Where can I find the size chart?

You can find the size chart, fabric stretch and fit information on each product page. You can also visit our Size Guide for measuring tips. Our size guide is general, if you'd like more specific help reach out to our chatbox, as we have the grading information for each style.

14. How do I choose the correct size?

Take your current bust (fullest), waist(Smallest) and hip (Fullest) measurements, then compare them with the size chart on the product page. Be sure to also check the fabric and fit notes, as stretch and fit vary between styles.

15. Are your measurements listed in inches or centimeters?

Our size charts and garment measurements are listed in inches 

16. Do your garments run true to size?

Our garments are designed to fit according to the size chart. Fit can vary depending on the fabric, stretch and intended silhouette, so please review the fit notes for each item.

17. What should I do if I am between sizes?

This depends on the style, but generally for stretch fabrics we recommend to size down.

18. Are garment measurements the same as body measurements?

Our Size guides show the most ideal body measurements for best garment fit, we already consider stretch in these measurements, but often there is more stretch available above whats stated. If you like to use 100% of the fabric stretch available, consider this when choosing your size or reach out for help. 

19. Do you provide individual garment measurements?

Many product pages include helpful measurements such as garment length, rise or stretch. For additional measurements, contact us through the website chatbox and we will help whenever possible.

20. How much stretch does an item have?

Stretch varies by fabric and design. Check the fabric and fit details on the product page for information about how much stretch the garment provides.

21. How do I measure my bust, waist and hips?

Please visit our Size Guide for instructions and tips on taking accurate body measurements.

22. Will you restock sold-out sizes?

Some styles and sizes may be restocked. Select your size on the product page and enter your email in the Notify Me box to receive an alert if it becomes available again.

23. Can you help me choose a size before ordering?

Yes. Contact us through the website chatbox with your measurements, the item you are considering and whether you prefer a snug or relaxed fit.

Our team will review the actual grading chart for that specific garment and pair it with your measurements and fit preference to recommend the best size.

24. What happens if the size you recommend does not fit?

No problem. Eligible U.S. orders can easily be returned for an exchange or store credit. Items discounted by more than 60% are final sale, so reach out for sizing help if you're not sure. 


Product Information & Care

25. Where can I find fabric and care information?

Fabric content, stretch, fit and care instructions are listed on each product page. Always follow the instructions provided for your specific garment.

26. How should I wash my Elle Rebel garment?

Care varies by style and fabric. Many garments can be machine-washed inside out on a cold, delicate cycle, but embellished and specialty pieces may require extra care. Please check the individual product page and garment label before washing. 

27. How should I care for sequins, rhinestones or delicate details?

Turn embellished garments inside out and place them in a washing bag if machine washing is permitted. Use a cold, delicate cycle with minimal agitation, then hang or lay flat to dry. Avoid tumble drying unless the care instructions specifically allow it.

28. Are the accessories shown in product photos included?

Only the items listed in the product description are included. Styling pieces, jewelry, belts or coordinating separates shown in photos may be sold separately, but are not included unless noted.

29. Will the color look exactly the same in person?

We make every effort to show colors accurately, but they may appear slightly different depending on lighting, photography and your screen settings.

30. What should I do if my garment arrives wrinkled?

Wrinkles from shipping are normal. Allow the garment to hang, or gently steam inside out from a safe distance using the appropriate heat setting for the fabric. Avoid placing direct heat on sequins, rhinestones or delicate trims.

31. Can Elle Rebel garments be altered?

Most garments can be altered by an experienced tailor, depending on their construction. Altered items cannot be returned or exchanged, so we recommend confirming the fit before making any changes. We do not include extra seam allowance to let out garments

Ordering & Payment

32. What payment methods do you accept?

We accept major credit cards and the express payment options paypal, google payment, apple pay and venmo through shopify payments.  We also offer pay later options Klarna and Afterpay, but these are only available in certain areas. 

33. Can I change or cancel my order?

Contact us through the website chatbox as soon as possible. We can usually help before the order has been processed or shipped. Cancelled orders may be subject to a 3% payment-processing fee. 

34. Can I change my shipping address?

On the thank you page after checkout you'll have the opportunity to edit shipping address or add and edit items. After this point you can simply Contact us through the website chatbox to adjust for you. We can update the address if your order has not shipped, but we cannot guarantee changes once processing has begun.

35. Can I add an item to an existing order or combine orders?

Contact us through the website chatbox before your order ships. We will help you add an item or combine orders, refund double shipping etc. when possible. 

36. Why didn’t I receive an order confirmation?

Check your spam or promotions folder and confirm that the email address entered at checkout was correct. Contact us through the website chatbox if you still cannot find it, there may have been a typo in your email at checkout.

37. Can I use more than one discount code?

Only one discount code can be used per order unless a promotion specifically says otherwise. This includes codes created with redeemed points.

38. Can a discount code be added after I place my order?

Discount codes must be entered at checkout and cannot be added after an order is placed.

39. Why isn’t my discount code working?

Check the code’s expiration date and exclusions. Some codes cannot be used on sale items, special promotions or certain products (Like our partner brands, weasel wear, heart of haute, dafna beauty, jennafer grace etc.).

40. Do you sell gift cards?

Yes. Elle Rebel digital gift cards are available online in several amounts and can be used toward eligible purchases on our website.

41. Do you offer price adjustments?

We do not offer price adjustments for items that go on sale after an order is placed. 


Preorders & Restocks

42. What is a preorder?

A preorder lets you reserve an upcoming item before it is ready to ship. Your selected size is reserved once your order is placed.

43. When will my preorder ship?

The estimated ship date is listed in the product description. These dates are estimates and may change due to production, import or customs delays.

Any updated timing will be posted on the product page.

44. Are preorder ship dates guaranteed?

No. We provide our best estimate based on experience, but some delays are outside our control.

45. What if my order includes both preorder and in-stock items?

For U.S. orders, we will ship the in-stock items first at no additional shipping cost.

International orders ship together once all items are ready. To receive in-stock items sooner, please place them as a separate order, as two shipping charges will apply.

46. Can I change the size or style of my preorder?

Yes, as long as it has not shipped. Contact us through the website chatbox for the fastest help, or email hello@ellerebel.com.

47. Can I cancel a preorder?

Yes. Preorders can be cancelled for any reason before they ship.

48. What if I need my preorder for an event?

Contact us through the website chatbox with your event date. If a delay occurs, we may be able to upgrade the shipping speed to help it arrive on time.

49. Can preorder items be returned or exchanged?

Yes. Once received, preorder items follow our regular return and exchange policy.

50. Will sold-out items be restocked?

Some styles and sizes may be restocked. Select your size on the product page and enter your email in the Notify Me box to receive an alert.

U.S. Shipping

51. How quickly will my order ship?

Elle Rebel in-stock (non preorder) orders ship Monday through Friday from Las Vegas, excluding holidays. Please allow one business day for processing. In-stock orders placed before 1:00 p.m. Pacific Time may ship the same business day.

Items from our partner brands ship directly from their own warehouses, so processing and shipping times may vary slightly from Elle Rebel’s posted estimates.

52. How long does delivery take?

Available UPS and USPS options, along with estimated transit times, are shown at checkout. Delivery estimates do not include processing time, weekends or holidays.

Partner-brand items may have slightly different processing and delivery timelines.

53. Which shipping carrier should I choose?

We generally recommend UPS for the most reliable delivery speed, while USPS may be a better option for some remote areas. Partner-brand vendors may use different carriers.

54. Do you offer express shipping?

Yes. Express shipping options are available at checkout for eligible items. Delivery estimates begin after processing, and express options may vary for partner-brand products.

55. Are delivery dates guaranteed?

No. Processing and delivery times are estimates only. Carrier, weather, holiday, address, production and remote-area delays may occur outside our control. Shipping costs are not refunded if delays occur. 

56. How can I track my order?

You will receive a shipping confirmation email with tracking information once your order ships. Orders containing partner-brand items may arrive in separate packages with separate tracking numbers.

57. What should I do if my package is lost or says delivered but is missing?

First contact the courier, the item may have been incorrectly scanned or delivered to a neighbor. UPS usually shows a delivery confirmation photo. If the courier is not able to help, Contact us at hello@ellerebel.com so we can open an investigation with the insurance company. Packages are only covered to up to $200 of the package value. Claims and insurance decisions are subject to the carrier’s review, not ours. Shipments marked as delivered but have been stolen from the recipients address may not be eligible for coverage. Lost shipments with approved claims may receive a full refund, or a replacement package, whichever you prefer. 

58. What happens if I entered the wrong address?

Address adjustments can be done immediately after you place your order, on the thank you page. Contact us through the website chatbox immediately. If time has passed, We can update the address for you if the order has not shipped, but changes cannot be guaranteed once processing has begun. Exchange orders will process automatically to the orginal order address, if this is incorrect its your responsibility to notify us of changes. 

59. Do you offer free U.S. shipping?

Yes. U.S. orders over $300 qualify for free shipping.

International Shipping

60. Do you ship internationally?

Yes. We ship to most areas of the United Kingdom, Europe, North America and Oceania. Available destinations will appear at checkout.

For service to a country or region not currently listed, contact us through the website chatbox.

61. How much does international shipping cost?

Shipping rates and available carrier options are shown at checkout based on the destination, package size and weight.

Partner-brand items ship separately from the vendor’s warehouse, so an additional shipping charge may apply at checkout.

62. Which carriers do you use for international orders?

Available carrier options are shown at checkout. Canadian customers may see two USPS options and FedEx where service is available. Other countries have options like USPS, UPS, Fedex and DHL.

Partner-brand vendors generally use affordable international services such as USPS, but carriers may vary.

63. How long does international delivery take?

Estimated delivery times are shown at checkout. These are estimates only and may be affected by customs, carrier delays and the destination. If you have an event date, please let us know in the order notes or by the website chatbox.

Partner-brand items may have different processing and delivery timelines.

64. Will I have to pay duties, taxes or brokerage fees?

Yes. International duties, taxes, tariffs and brokerage fees are charged upon delivery and are the customer’s responsibility. These charges are not included at checkout, and vary by country. Some countries offer a duty free exemption under $150, but brokerage and taxes will still apply. 

65. What happens if I refuse an international package or do not pay the customs fees?

If the package is returned to us, we will refund the merchandise amount after deducting any return fees charged to us. Original shipping charges are not refundable.

66. Will partner-brand items arrive separately?

Yes. Partner-brand products ship directly from the vendor’s warehouse and may arrive separately from Elle Rebel items. Separate tracking and shipping fees may apply.

67. Can international orders be returned?

International returns are subject to our current Returns Policy. Please review the Returns page for eligibility and instructions.